Privacy Policy

We are committed to providing our clients with excellent service. Doing business with an Insurance Restoration organization involves providing information about yourself, so protection of your personal information is one of our highest priorities. Our company has a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we've further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information. You can be assured that we'll only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.

This document is a brief summary of our privacy practices.

Why do we collect personal information?

  • • Enable us to deliver our products, services and warranties;
  • • Enable us to verify information on your insurance policy;
  • • Assist you and assess your ongoing needs;
  • • Assess your need for other products and services;
  • • Ensure your information is accurate and up-to-date;
  • • Protect us both against error or fraud; and
  • • Allow us to provide financing services on behalf of third parties.


What personal information do we collect?

  • • Basic information such as your name, address, telephone and fax numbers, and/or e-mail address
  • • Similar damage history
  • • Credit and past payment records
  • • Details about your property

• We may obtain this information from You, Insurance companies, Insurance brokers or agents, Credit organizations, financial institutions

Who do we disclose your personal information to?

  • • Insurance companies
  • • Your insurance brokers or agents
  • • Credit organizations
  • • Professionals working with us such as adjusters or lawyers
  • • Financial institutions. For example, the organizations that provides financing


Contacting Buchanan Restoration & Contracting's Privacy Officer

In order to fulfill requests for personal information records or to answer any questions or address any concerns individuals may have about privacy, Buchanan Restoration & Contracting Inc. has designated a privacy officer. In addition to answering inquiries, the privacy officer is also responsible for ensuring that the Policy requirements and related procedures are being met.

All inquiries or complaints regarding privacy should be directed to the privacy officer by mail, FAX or e-mail at the addresses below. All inquiries will be responded to within thirty (30) days from the date at which Buchanan Restoration & Contracting Inc. privacy officer has received the inquiry.


Buchanan Restoration & Contracting Inc.
346 Kingsway St.
Kincardine, Ontario
N2Z 1W3


Attention: Wayne Buchanan
FAX: 519.396.8470